Refund policy

60-Day Money-Back Guarantee
We stand behind our product. If you are not satisfied for any reason within 60 days of receiving your order, you are entitled to a full refund — no questions asked.

How to Request a Refund
Contact us at support@favixstore.com with your order number within 60 days of receiving your order. Our support team will respond within 24 hours, 7 days a week.

Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product, please contact us at support@favixstore.com with your order number and a photo of the issue within 30 days of delivery. We will send a replacement or issue a full refund promptly.

Wrong Size
If you believe you received the wrong size, please contact us with a photo of the product and your knee measurement. Our team will review and resolve it as quickly as possible.

Order Cancellation
Orders can be cancelled for a full refund before they have been shipped. Once your order has shipped, our 60-day money-back guarantee applies.

Contact
Email: support@favixstore.com
Response time: within 24 hours, 7 days a week